Effective Date: September 19, 2023
1. Introduction
Welcome to D-Rack! We’re delighted to serve you with high-quality products. We understand that sometimes, returns or refunds may be necessary. This policy outlines our process, conditions, and timeframes for product returns and refunds. Please take a moment to read and understand it. If you have any questions, feel free to contact us.
2. Eligibility
- You may initiate a return or refund request within 7 days of receiving your order.
- To be eligible for a return or refund, the item must be unused, in the same condition as when you received it, and in its original packaging with all tags, labels, and accessories intact.
3. How to Initiate a Return
To initiate a return or refund, follow these steps:
- Contact Us: Email our Customer Support team at [email protected] to request a Return Authorization (RA) number. Include your order number and reason for return.
- Pack and Label: Securely pack the item in its original packaging, ensuring it’s well-protected. Label the package with the provided RA number.
- Shipping: Ship the item to the following address:D-Rack Mehta Tower, 51-S, Gurudwara Rd, Model Town, Hisar, Haryana 125001
- Notify Us: Email the tracking number to [email protected] so we can monitor the return.
4. Refund Process
- Upon receiving your return, we will inspect it to ensure it meets the eligibility criteria.
- If the return is approved, we will process the refund to your original payment method within 10 business days.
- You will receive an email notification once the refund is processed.
5. Return Shipping Costs
- If the return is due to an error on our part (e.g., wrong item shipped), we will cover the return shipping costs.
- For returns due to any other reason, you will be responsible for the return shipping costs.
6. Exchanges
We currently do not offer direct exchanges. If you desire a different product, please return the original item following this policy and place a new order for the desired product.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the item and its packaging. We will provide further instructions for a return or replacement.
8. Contact Us
If you have any questions or need assistance with your return or refund, please contact our Customer Support team at:
D-Rack Mehta Tower, 51-S, Gurudwara Rd, Model Town, Hisar, Haryana 125001 Email: [email protected]
We aim to make the returns and refunds process as straightforward as possible while ensuring fairness for both you and our business. Your satisfaction is our priority. If you require any further assistance or have concerns, please don’t hesitate to reach out to our Customer Support team.